QPM

Advocacy is taking action to support people to say what they want, secure their rights,  pursue their interests and obtain services they need. Advocacy providers and Advocates work in partnership with the people they support and take their side, promoting social  inclusion, equality and social justice. 

Based on the principles of the Advocacy Charter, the Quality Performance Mark (QPM) is a quality assessment and assurance system for providers of independent advocacy in England,  Wales and Northern Ireland. 

Used by many organisations as a development tool, the QPM  framework and Assessment Workbook supports organisations to think about and improve the advocacy they provide alongside the policies and procedures that support advocates to  deliver the best person-centred services they can. 

Working towards and achieving the QPM: 

• Helps people who need advocacy services to identify organisations in their areas which will be able to support them well 

• Enables independent advocacy providers to demonstrate and promote their commitment and ability to provide high quality advocacy

 • Offers commissioners of advocacy services some reassurance that a QPM accredited provider is robust and focused on ensuring delivery of quality services.